Purchase detail

Purchase detail

To access the details of a purchase, you must select one of the purchases registered in the list shown to you.

When you access the detail of a purchase, the following sections are presented:

• In the first section called "Sale details", you can visualize:
  • The items purchased, showing the products or services purchased.
  • Transaction summary, which provides detailed information about the charges made by the merchant, including any taxes, discounts or additional charges.
  • Finally, the order total tells you the total amount that has been spent on the purchase, including all charges and discounts applied.

• In the second section called "Transaction Details" you will find:
  • Date: Refers to the day the purchase was made.
  • FIAT amount: refers to the total amount that was paid for the product or service in the traditional currency of each country (for example, in US dollars, euros, Mexican pesos, among others).
  • Crypto origin amount: indicates the amount and type of cryptocurrency that was used to pay for the purchase (for example, Bitcoin, Ethereum, Litecoin, among others).
  • Transaction status: Indicates where the transaction is in the payment process.
  • Transaction hash: is a unique code that identifies the transaction in the blockchain and is used to verify that the transaction was successful. (By clicking on the hash, you can view the detailed transaction information in the blockchain explorer)
  • Tracking Information: Refers to information about the shipment of the product or service, such as the delivery address, shipping date, and courier company used. (By clicking on the tracking information, you can see the tracking of the package in real-time)

At the bottom of the second section, there is a link you can use to open a dispute.

On the other hand, you can find a link to contact the merchant where you can request clarifications related to the purchase you have made.